Refund Policy

Last Updated: July 24, 2025

At Binanxn, we take pride in delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.

1. Refund Policy

Eligibility for Refunds

• Refunds are available within 14 days of delivery.

• Items must be unused, undamaged, and in their original packaging with tags attached.

• Final sale items (marked “Non-refundable”) cannot be refunded.

How to Request a Refund

1. Contact us at service@binanxn.com with:

   • Your order number

   • Photos of the item (if defective/damaged)

   • Reason for return

2. Once approved, we’ll provide a return shipping label (if applicable).

3. Refunds are processed within 3–10 business days after we receive the returned item.

Refund Methods

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable, unless the return is due to our error.

2. Exchange Policy

Eligibility for Exchanges

• Exchanges are available within 14 days of delivery for:

  • Size/color changes (subject to availability)

  • Defective or incorrect items

• Items must be unworn, undamaged, and in original packaging.

How to Request an Exchange

1. Email service@binanxn.com with:

   • Your order number

   • The desired replacement item

   • Photos (if defective/wrong item)

2. If approved, we’ll guide you through the exchange process.

3. You may need to return the original item before the replacement is shipped.

Note: Exchanges are free if the issue is due to our error (e.g., wrong/damaged item). Otherwise, return shipping is the customer’s responsibility.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery at service@binanxn.com.

2. Provide:

   • Order number

   • Photos/videos of the issue

3. We’ll arrange a free replacement or refund immediately.

No returns are needed for defective items—we may ask you to recycle/discard them.

Important Notes

• Processing Time: Refunds/exchanges may take 3–10 business days after we receive your return.

• International Returns: Customers are responsible for return shipping fees unless the error is ours.

• Lost in Transit: If a return package is lost, we recommend using a tracked shipping method.

For any questions, email us at service@binanxn.com.

Thank you for trusting Binanxn! 💙